Effective Date:August 7, 2026

Shipping Policy

At Hi-Tech Peptides, we are committed to processing and shipping orders efficiently while maintaining the quality and integrity of our research products. This Shipping Policy outlines how orders are processed, shipped, and delivered.

Order Processing

Orders are typically processed during normal business hours, Monday through Friday, excluding weekends and holidays.

Once an order has been processed and shipped, you will receive a shipping confirmation email with tracking information, when available.

Processing times may vary depending on product availability, payment verification, and order volume.

Shipping Methods

Hi-Tech Peptides partners with reputable shipping carriers to provide reliable delivery services.

Available shipping options and estimated delivery times will be displayed during checkout, when applicable.

Please note that delivery estimates are provided by the carrier and are not guaranteed.

Shipping Restrictions

Hi-Tech Peptides ships products only to locations where the sale and shipment of our products are legally permitted.

Customers are solely responsible for ensuring that the purchase, importation, possession, and use of our products comply with all applicable federal, state, local, and international laws and regulations.

We reserve the right to refuse, cancel, or restrict shipments to locations where shipment may violate applicable laws or company policies.

Tracking Your Order

Once your order has shipped, tracking information will be provided via email whenever available.

If you have questions regarding your shipment, please contact our support team and include your order number.

Shipping Delays

While we strive to process and ship orders promptly, delivery times may be affected by circumstances beyond our control, including:

• Carrier delays
• Weather conditions
• Customs inspections
• High shipping volumes
• Natural disasters
• Other unforeseen events

Hi-Tech Peptides is not responsible for delays caused by shipping carriers or governmental agencies.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at the time of purchase.

Hi-Tech Peptides is not responsible for delays, lost shipments, or additional shipping charges resulting from incorrect or incomplete addresses provided by the customer.

If you discover an error in your shipping information, please contact us immediately. We will make every reasonable effort to update your order before it ships.

Lost or Damaged Shipments

If your package is lost or arrives visibly damaged, please contact our support team as soon as possible.

When reporting a damaged shipment, please include:

• Your order number
• Photographs of the package
• Photographs of the product(s), if applicable
• A description of the damage

We will work with the shipping carrier to investigate the issue and determine the appropriate resolution.

Research Use Only Notice

All products sold by Hi-Tech Peptides are supplied STRICTLY FOR RESEARCH USE ONLY (RUO).

Our products:

• Are intended solely for laboratory research conducted by qualified professionals.
• Are not intended for human consumption.
• Are not intended for veterinary use.
• Are not intended for diagnostic or therapeutic applications.

Nothing contained in this Shipping Policy should be interpreted as medical advice or a recommendation for human or veterinary use.

Contact Us

If you have any questions regarding shipping, please contact our Customer Support team.

Email:Support@hitechpeptides.com

Please include your order number whenever possible so we can assist you more efficiently.

Return Policy

1. Scope & Compliance Disclaimer

All products distributed by Hi-Tech Peptides are intended strictly for laboratory research and scientific development. They are explicitly not for human consumption, therapeutic, diagnostic, or veterinary use. By purchasing, the buyer acknowledges that the strict limitations of this policy are a direct result of product sterility, stability, and regulatory requirements.

2. General Return Condition: All Sales Final

• Zero Chain-of-Custody Compromise: Once a product leaves our fulfillment facility, its temperature control, light exposure, and sterile environment can no longer be verified.
• No Returns or Exchanges: We do not accept returns, physical mail-backs, or product exchanges under any circumstances. Unsolicited shipments sent back to our facility will be immediately destroyed upon arrival and will not trigger a refund.
• All Sales Are Final. No Refunds: Refunds, order cancellations, or credit adjustments are not issued for change of mind or ordering errors.

3. Exceptions for Fulfillment Errors or Transit Damage

Fulfillment adjustments are limited strictly to cases where the product arrives damaged, degraded, or incorrect due to company or carrier fault.

• Reporting Timeline: Any discrepancy, physical damage, or order error must be documented and submitted via email within 24 hours of the carrier’s verified delivery timestamp.
• Required Documentation: To initiate a review, the buyer must provide clear, high-resolution photographic evidence of:
  • The external shipping box and packing slip.
  • The damaged or incorrect vials, ensuring batch numbers and tamper-evident seals are clearly visible.
• Resolution Discretion: Validated and approved claims are eligible only for a one-time product replacement or equivalent store credit. Monetary or credit card refunds are not provided.

4. Voiding of Policy Coverage

Any potential replacement eligibility is immediately and completely voided if:

• The tamper-evident vial cap, flip-top, or sterile seal has been punctured, broken, or removed.
• The product has been reconstituted, diluted, or mixed with any solvent or bacteriostatic water.
• The buyer fails to document that the items were immediately placed into proper laboratory storage conditions (e.g., refrigeration or freezing) upon delivery.

5. Customer Support & Inquiries

• Dedicated Assistance: For any questions or order issues regarding products, our customer care team is fully available to assist you.
• Direct Communication: You can reach us directly by calling our support line or emailing our service desk for a prompt response.